Chicago, Illinois Sep 8, 2025 (Issuewire.com) - Beyond Key expands its work with Microsoft Dynamics 365 Customer Engagement. The company helps businesses sell more, serve customers faster, and use data to make better choices.
Delivering measurable productivity and customer outcomes
Companies want one clear place to see customer work. Beyond Key brings tools that put customer data in one spot. This makes it easier to find facts, act fast, and give each customer the right answer.
- Unified customer data: All leads, contacts and cases in one place so teams use the same facts.
- Process automation: The system moves work to the right person and cuts slow, manual steps.
- AI-driven insights: Copilot and reports show which deals matter most and suggest next steps.
- Omnichannel service: Email, chat, voice and social are handled in the same workspace for faster help.
Tailored solutions that align technology and business goals
Beyond Key starts by learning what the business needs. Then the company plans and builds the right setup. This work includes choosing the right apps, linking systems, making custom features, and giving support after go-live.
Key parts include:
- Dynamics 365 Sales: Tools to manage pipelines, track deals and use LinkedIn for selling.
- Dynamics 365 Customer Service: Tools for case tracking, knowledge, SLA timers and routing work to the right agent.
- Dynamics 365 Field Service: Scheduling, routing and mobile apps for technicians to do first-time fixes more often.
- Marketing & Customer Insights: Run campaigns, track journeys and use data to reach the right people.
What customers can expect
Clients will see real results. These include faster sales cycles, lower case handling time, better tech team use, and clearer returns on cloud spending. Beyond Key sets clear measures like conversion rate, lead response time, average handle time, SLA compliance and customer satisfaction. Dashboards show progress each week.
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Why enterprises choose Beyond Key
Beyond Key stands out for deep Microsoft skill and smart use of AI. The firm has a full set of services from planning to long-term support. It also tailors solutions by industry, such as healthcare, manufacturing, logistics and eCommerce.
- Microsoft expertise: Strong skills across Dynamics 365, Power Platform and Azure.
- AI and Copilot: Real, usable AI features that help agents and sellers act faster.
- Full lifecycle delivery: From discovery to change management and managed services.
- Industry experience: Practical templates and best practices for many sectors.
Client-first implementation methodology
Beyond Key follows clear steps: discover needs, design solution, build and test, run a pilot, train users and keep improving. Training and helpdesk support are part of the plan so teams adopt the new tools.
Start with a demonstration or trial.
See the platform in action with a demo or a short trial. Learn how Dynamics 365 Customer Engagement can be set up for your business. Visit the partner page to schedule a demo: https://www.dynamicscrmconsulting.com/microsoft-dynamics-customer-engagement/.
Leadership perspective
"Businesses need more than software; they need clear results and a partner who links CRM to real outcomes," said Beyond Key leadership. "With Dynamics 365 Customer Engagement plus strong integration and AI, companies can make customers happier and grow revenue."
About Beyond Key
Beyond Key is a global software and IT consulting company. The company focuses on Microsoft technology, AI and cloud platforms. Beyond Key helps customers modernize their systems, add AI where it matters and measure real business benefit in sales, service and operations.
Learn more at www.beyondkey.com. For media or demo requests email [email protected].
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Source :Beyond Key
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